Support Overview

At CloudScope, we consider our world-class customer support to be a true competitive advantage. All support requests are handled by senior-level engineers that have in-depth product knowledge and experience working with the most complex customer environments. Support is provided at no-cost during the product evaluation period and annual support contracts include:

Online Support

  • Knowledge Base
  • Notifications and Alerts
  • Documentation

Product Maintenance

  • Hot Fixes and Inline Releases
  • Service Packs
  • New Versions

Support Procedures

To request support, please initiate a support request in any of the following ways:

  • By Phone: call +1 (844) 717-4700 or +1 (307) 201-4700
  • By Email: email and open a new case

Telephone support is available during normal business hours. Monday-Friday, 8:00am to 5:00pm, Pacific time, United States.