At Sirana Software, we consider our world-class customer support to be a true competitive advantage. All support requests are handled by senior-level engineers that have in-depth product knowledge and experience working with the most complex customer environments. Support is provided at no-cost during the product evaluation period and annual support contracts include: 

Customer Support

Online Support

    • Knowledge Base 
    • Community Forums 
    • Notifications and Alerts 
    • Documentation

Product Maintenance

    • Hot Fixes and Inline Releases
    • Service Packs
    • New Versions

Support Procedures

To request support, please initiate a support request in any one of the following ways:

    • By Phone: call +1 (866) 279-1298 or +1 (425) 732-6700
    • By Email: email support@sirana.com and receive a new case number

Telephone Support during normal business hours. This is designated as 8:00am to 5:00pm, Pacific time, United States.