Support
At Sirana Software, we consider our world-class customer support to be a true competitive advantage. All support requests are handled by senior-level engineers that have in-depth product knowledge and experience working with the most complex customer environments. Support is provided at no-cost during the product evaluation period and annual support contracts include:
Online Support
- Knowledge Base
- Notifications and Alerts
- Documentation
Product Maintenance
- Hot Fixes and Inline Releases
- Service Packs
- New Versions
Support Procedures
To request support, please initiate a support request in any of the following ways:
- By Phone: call +1 (866) 279-1298 or +1 (425) 732-6700
- By Email: email support@sirana.com and receive a new case number